Refund Policy

Refunds are issued by the seller that processed your order, not by this website. Here is how that works and what to have ready.

Last reviewed: 20 August 2026

Who handles refunds

aquascuulpt.com is an informational site. It takes no payment, holds no order records and cannot issue a refund. Orders are placed on the authorised seller's checkout, and that seller's refund policy governs your purchase.

Before you order

Read the guarantee terms shown on the checkout page at the moment you buy, and keep the confirmation email. Guarantee windows and conditions are set by the seller and change from time to time — the terms on the checkout page, not a figure quoted elsewhere online, are the ones that apply to your order. Our pricing page explains the per-bottle math so you can compare packages before deciding.

Note the guarantee window and when it starts.
Check whether opened bottles are covered.
Check who pays return shipping.
Keep the order number and the shipping address.

Requesting a refund

Contact the seller's support using the details on your order confirmation, quote your order number, and follow the return instructions they give you. Returns sent without authorisation may not be processed. Refunds normally go back to the original payment method, and the time to appear on a statement depends on your bank or card issuer.

If the seller does not respond

Your card issuer's dispute process is the usual next step. The Federal Trade Commission publishes consumer guidance on disputing credit card charges, covering your rights and the timeframes.

Questions about this site

For questions about this site rather than an individual order, email [email protected]. The terms explain the relationship between this site and the seller.